A virtual private network (VPN) is a marvelous tool for protecting people and their data while browsing the internet, especially when working from unsecured or weakly protected networks like those at public libraries and coffee shops. From a business perspective, VPNs keep business data secure when employees work with sensitive material like trade secrets and…
When it comes to streamlining the efficiency and effectiveness of your call team, an auto dialer is one of the most impactful tools. Power dialers and predictive dialers are two of the most common types of dialers used in call centers, but they can be used by any organization that needs to conduct outreach at…
Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you looking to increase productivity? Do you want to drive up customer satisfaction scores? This tradeoff is implicit in the design of each system. The key difference between predictive and progressive dialers is…
From data storage to business applications and beyond, companies of all sizes rely on the cloud for day-to-day operations and critical business processes. Protecting cloud-based infrastructures with robust security standards is crucial for modern organizations. Cloud network security is a popular approach. But is it right for your business? Read on to find out. What…
Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more. Cloud contact center platform API management plays a critical role in maintaining all of these channels. Unlike traditional on-premises phone systems and hosted contact center solutions, cloud contact centers aren’t bound by physical locations or…
Salesforce announced the public availability of the Einstein Copilot generative AI assistant just last week, and now the company is rolling out more AI products and developer programs at TrailblazerDX 2024, its developer conference. On March 6, the CRM giant rolled out: Einstein 1 Studio, which can be used to customize the Einstein AI assistant….
Microsoft Security Copilot, also referred to as Copilot for Security, will be in general availability starting April 1, the company announced today. Microsoft revealed that pricing for Security Copilot will start at $4/hr, calculated based on usage. At a press briefing on March 7 at the Microsoft Experience Center in New York (Figure A), we…
NVIDIA has come a long way from the days of specializing in graphics cards for gaming — NVIDIA GPUs now provide a lot of the power behind generative AI for enterprise. At NVIDIA GTC 2024, held March 18 – 21 in San Jose, California, generative AI was everywhere, from chatbots to art installations. Here are…
The term “copilot” for AI assistants seems to be everywhere in enterprise software today. Like many things in the generative AI industry, the way the word is used is changing. Sometimes it is capitalized, and sometimes it is not. GitHub’s choice of Copilot as a brand name was the first major use, followed by Microsoft…
Fast facts about Slack What is Slack? Slack is a communications platform that provides a workspace for messaging, video calls, transcription and more. Who developed Slack? Slack Technologies LLC, which is now owned by Salesforce. Pricing: Slack can be used for free. Slack business plans range from $12.50 to $15 per person. Remote work and…
