Customer service expectations have changed dramatically over the past several years, with more and more people expecting to get help faster than ever before. A natural language IVR (Interactive Voice Response) solution is an automated system that allows callers to speak in a conversational, free-form way to interact with the system, using speech recognition and…
Network packets are small units of data that are sent from one network device to another. When you send information online — like an email, a file, or a video stream — it’s broken down into packets, which travel separately to the destination. Once all the packets reach their destination, they are put back together…
A mesh Virtual Private Network (VPN) is a secure, flexible way for remote teams to communicate over the internet. Unlike traditional client-server VPNs that route traffic through a central server, a mesh VPN connects each device directly to others, allowing for faster, more efficient data transmission. This decentralized approach ensures that every team member can…
What is The Key Differences Between ERP vs CRM ? Customer relationship management (CRM) and enterprise resource planning (ERP) have a fair amount of similarities but they do possess some key differences. Both CRM and ERP are software solutions that, when applied correctly, assist businesses of all sizes with centralizing customer data, increasing work productivity,…
Multiprotocol label switching (MPLS) is a network technology for routing and packet forwarding in private, wide-area network (WAN) connections. It is a switching mechanism that uses labels to decide the shortest possible path instead of the usual network address. In general, these labels are more effective for directing data through paths than traditional internet protocols…
A stateful firewall keeps track of the state of network connections. A stateless firewall does not. Although the difference between a stateful vs stateless firewall is relatively simple, picking one may not be as straightforward. The state of a network connection refers to its status, whether a connection is being established, actively transferring data, or…
In networking, “state” refers to the context or session data of a current network connection. A stateful firewall, therefore, keeps track of the state of each connection passing through it, while a stateless firewall does not. Although they may sound less restrictive, stateless firewalls are incredibly useful for securing home and business networks. They use…
A firewall is a security protocol that protects your internal network from the threats of the internet. It keeps an eye on the data that comes in and out of your home network. Without a firewall, your trusted private network could be at risk of cyberattacks, data breaches, and malware from the public. The technical…
Thinking about switching to Voice over Internet Protocol (VoIP) so you can make calls over the internet instead of landlines? With a VoIP gateway you won’t have to replace your existing phones, fax machines, or other equipment. This saves money on new hardware and avoids the hassle of retraining employees who are comfortable with the…
Routers and firewalls are network security devices, sometimes grouped into business and home network packages or sold separately as dedicated hardware. Although the two are closely linked, routers and firewalls are very different devices. Router: Exchanges data between networks or gateways. Firewall: Blocks traffic from protected networks. Put simply, routers connect networks and move data…
